Shipping policy

Shipping Policy
Last updated: July 29, 2025

Thank you for shopping with Only Organics. We’re committed to getting your order to you quickly, safely, and affordably. Please review our shipping policy below.

Order Processing

  • Processing Time: All orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

  • Orders placed after 2:00 PM EST may be processed the following business day.

  • You will receive a confirmation email once your order has shipped, including tracking information.

Shipping Times & Rates

🇺🇸 United States (Domestic Orders)

  • UPS Ground Domestic: 3–7 Business Days

  • USPS Priority Mail: 3-5 Business Days

  • Shipping Carrier: USPS, UPS

  • Shipping Cost: UPS Ground Domestic: Free, USPS Priority Mail: USD 5.99

🇨🇦 International Shipping - Canada 

  • GlobalPost Standard: 12-16 Business Days

  • UPS Worldwide Priority: 3-5 Business Days

  • Shipping Carrier: UPS, GlobalPost

  • Shipping Cost: GlobalPost: USD 7.99, UPS Worldwide Priority: USD 14.99

📌 Note: International shipping may take longer due to customs clearance and local carrier delays.

📍Shipping Origin

All orders are shipped from:
1615 Lakes Parkway, Suite C, Lawrenceville, Georgia 30043, USA

Tracking Your Order

Once shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to become active.

Delays or Issues

We are not responsible for shipping delays caused by:

  • Incorrect or incomplete addresses provided at checkout

  • Weather, holidays, natural disasters, or carrier delays

  • Customs processing for international orders

Please contact the carrier directly for the most accurate delivery estimates after your item ships.

Lost or Damaged Packages

If your order is lost or arrives damaged:

  1. Contact us within 7 days of delivery at hello@onlyorganics.shop

  2. Include your order number, photo evidence (if applicable), and a brief description

  3. We will investigate and assist with a replacement or refund where applicable

Address Changes

Need to update your shipping address?
Email us at hello@onlyorganics.shop as soon as possible after placing your order. We can’t guarantee changes can be made after fulfillment begins.

Questions?

If you have any questions or need help with your order, feel free to contact us at:

Only Organics
📧 hello@onlyorganics.shop