Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact our team
Shipping & Delivery
How does shipping and delivery work?
So you've made an order? Welcome to the Only Organics family!
Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.
Your products will be sent via USPS, and then they should be safely in your patiently waiting hands within 3-7 business days*.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey!
How much do I pay for shipping?
All orders include FREE and fast delivery America-wide, with the option of paid priority mail. No matter how many products you order.
When will my order arrive?
Once your order is picked and packed, the magical journey from Only Organics HQ to your front door begins.
All orders (no matter how many products you purchase) include FREE and fast delivery America-wide. You can expect your order to arrive within 3-7 business days from the day you place it.
How do I track my order?
Yay, time to celebrate – your order is on its way! After we pass your order to USPS, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the USPS site so you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Although USPS quote us 3-7 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with USPS.
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
If your order has been shipped, don’t panic! You can still redirect it via the USPS tracking link we provide on your shipping confirmation email.
Do you ship internationally?
We currently ship to the United States and Canada. Most orders are dispatched within 48 hours, and tracking information is provided for your convenience.
Product Questions
How will our Sea Moss improve your health?
Sea Moss is a mineral-dense powerhouse, naturally rich in essential nutrients, prebiotics, and bioavailable compounds.
While results vary, our customers report:
- Boosted energy and vitality
- Deeper, more restful sleep
- Improved digestion and gut balance
- Faster post-workout recovery
- Enhanced mood and immune support
- Respiratory ease and clearer breathing
- Reduced inflammation and joint relief
- Healthier skin, stronger hair & nails
- Relief from bloating and reflux
- Increased libido
This all-in-one supplement helps you feel lighter, clearer, and more energized—naturally.
How will our Beetroot improve your health?
Beetroot is a natural performance booster, rich in nitrates, antioxidants, and essential nutrients that support circulation, stamina, and overall vitality.
While results vary, our customers report:
- Increased energy and endurance throughout the day
- Improved blood flow and cardiovascular support
- Better workout performance and recovery
- Reduced muscle fatigue and soreness
- Sharper focus and sustained concentration
- Healthier skin and natural detoxification support
- Enhanced oxygen delivery for physical and mental performance
- A more balanced, steady source of energy
This all-natural supplement helps you feel stronger, more energized, and more resilient.
How will our Ashwagandha improve you health?
Ashwagandha is an adaptogenic herb, traditionally used to help the body manage stress, restore balance, and support overall vitality. It’s rich in bioactive compounds that work with your body to improve resilience and well-being.
While results vary, our customers report:
- Reduced stress and feelings of overwhelm
- Calmer mood and improved emotional balance
- Deeper, more restorative sleep
- Steadier energy levels throughout the day
- Enhanced focus, clarity, and mental performance
- Improved exercise recovery and physical endurance
- Support for healthy hormone balance
- Strengthened immune response
- Relief from occasional anxiety and restlessness
- Improved sexual wellness and libido
This natural adaptogen helps you feel calmer, stronger, and more grounded, making it easier to handle life’s daily demands with resilience and clarity.
Do you offer wholesale or bulk purchase discounts?
Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!
*Please note: This is subject to stock availability.
Can I send an order as a gift?
Have a special someone who you think needs some of our products in their life? You can ship any BRAND product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!
*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!
Are you stocked in any stores anywhere?
Nope, it’s just us! Our Only Organics products are only available on our online store here in the United States.
Returns & Exchanges
Do you have a returns policy?
Yes, find our Return Policy here
How long do I have to return the products?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Do I have to pay for returns?
We’ve got you covered here too. All eligible returns (for both refunds and exchanges) within America will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team here and they will be able to help you along the way.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.
How long does it take for my return/exchange to be processed?
We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
Payment
How secure is your payment?
All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
How do I use a discount code?
Woo, it’s on sale - so you’re basically saving money. Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’!
What currency is the store in?
All pricing for our American store is listed in USD
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at EMAIL. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your Only Organic stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.